Delighting Customers

Why it matters:

Customer service skills are crucial because they enable businesses to effectively address customer needs, resolve issues, and cultivate positive experiences, ultimately fostering loyalty and driving business growth.

What’s our focus:

We believe a customer-centric mindset and remaining positive and proactive in every client interaction is a critical success factor.

How we can help:

Our learning products help participants delight their clients in a face-to-face or virtual environment.

This is achieved by developing a winning mindset and essential behaviours such as rapport, empathetic listening and creating meaningful and lasting connections through high-quality conversations.

We create an informal space for self-reflection, peer-to-peer feedback, and immersive scenarios to help participants practice their skills in a safe and supportive environment.

Suggested learning products:

Co-create your own customer development programme. Here is an example of one that we made earlier…

Module 1: Two-hour face-to-face Workshop Express

Creating customer loyalty
Building lasting client relationships with a delicate balance of empathy and commercial focus
Module 2: Two-hour face-to-face Workshop Express
Selling in alignment
Building authentic connections and driving ethical and sustainable success

Module 2: Two-hour face-to-face Workshop Express
Module 3: One-hour online group Feedback Forum

Building rapid rapport
Unlocking connection and influence through the art of building rapport
Module 4: Five-hour face to face session
Maximising client relationships
Strengthening connections and gaining long-term value from your client relationships

Module 4: Five-hour face to face session

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Sound interesting?

Why not schedule a short call with one of our GrowPros? We can discuss your needs and how we can assist you.

Get in touch

Delighting Customers

Why it matters:

What’s our focus:

How we can help:

Suggested learning products:

Training and facilitation skills

Selling in alignment

Presenting to win

Maximising client relationships

Features, advantages, and benefits

Elevating your personal brand

Elevate your communication with NLP

Delivering difficult messages

Creating customer loyalty

Building rapid rapport

Co-create your own customer development programme. Here is an example of one that we made earlier…

Module 1: Two-hour face-to-face Workshop Express

Creating customer loyalty

Module 2: Two-hour face-to-face Workshop Express

Selling in alignment

Module 2: Two-hour face-to-face Workshop Express

Module 3: One-hour online group Feedback Forum

Building rapid rapport

Module 4: Five-hour face to face session

Maximising client relationships

Module 4: Five-hour face to face session

Sound interesting?

Delighting Customers

Why it matters​:

​What’s our focus:

How we can help:

Suggested learning products:

Co-create your own customer development programme. Here is an example of one that we made earlier…

Module 1: Two-hour face-to-face Workshop Express

Module 2: Two-hour face-to-face Workshop Express

Module 2: Two-hour face-to-face Workshop Express

Module 3: One-hour online group Feedback Forum

Module 4: Five-hour face to face session

Module 4: Five-hour face to face session

Sound interesting?

Why it matters:

What’s our focus: