Delivering difficult messages

Navigating tricky conversations and delivering tough messages with empathy and impact

In both our professional and personal lives, there inevitably comes a time when we must deliver difficult messages. Whether it’s conveying bad news, addressing performance issues, or managing conflicts, navigating challenging conversations with empathy and assertiveness is essential for building trust, maintaining relationships, and enabling collaboration.

In this session, participants will explore practical ideas and proven techniques for delivering difficult messages with confidence, clarity, and compassion. From preparation and planning to active listening and managing emotions, participants will gain the skills and insights required to navigate challenging conversations with grace and integrity.

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